Privacy Policy

Hark is operated by Gideon Codeworks LLC ("we," "us"). This policy describes what data we collect, how we use it, and your rights.

1. Data We Collect

Account data (from trainers)

• Email address, password hash, name, phone number
• Business name, address, timezone, branding (logo, colors)
• Stripe Connect account identifier (we do NOT store bank account or card numbers)

Business data (entered by trainers)

• Client contact info (name, email, phone, address)
• Dog profiles (breed, age, temperament, medical notes, vet info)
• Session notes, photos uploaded, contracts, invoices, messages

Client data (from end-clients who use the portal)

• Email, password hash, name
• Messages sent to trainer, invoice payment records

Automatic data

• IP address and browser user-agent (for security + abuse prevention)
• Pages visited and features used (anonymized aggregates, no personal profiling)
• Error logs

2. How We Use Your Data

• To operate and improve the Hark service
• To send transactional emails (password resets, invoice reminders, session reminders)
• To process payments via Stripe
• To comply with legal obligations (tax, subpoena, etc.)
• With your explicit consent, to send product update emails (opt-in only)

We do NOT sell your data. We do NOT share your data with advertisers. We do NOT use your business data to train AI models.

3. Third-Party Processors

Hark uses the following subprocessors:

• Vercel (hosting + edge compute) — US-based, privacy policy
• Neon (Postgres database) — US-based, privacy policy
• Stripe (payment processing) — US-based, privacy policy
• Resend (transactional email delivery) — US-based, privacy policy

4. Your Rights

Regardless of where you live, you can:

• Request a copy of your data (export via the app or email us)
• Correct inaccurate data
• Delete your account and associated data
• Opt out of non-essential emails

If you're in the EU/UK, you have additional rights under GDPR including the right to data portability, restriction of processing, and lodging a complaint with your local data protection authority. If you're in California, you have rights under CCPA including the right to know, delete, and non-discrimination.

5. Data Retention

Active account data is retained as long as your account is open. After cancellation, we retain data for 30 days in a read-only state before deletion, unless you request earlier deletion. Financial records (invoices, payment transactions) are retained for 7 years to comply with US tax law.

6. Security

We use industry-standard security practices: encrypted connections (TLS), encrypted data at rest, hashed passwords (bcrypt), and least-privilege access. No system is 100% secure; if we become aware of a breach affecting your data, we will notify you within 72 hours as required by applicable law.

7. Children's Privacy

Hark is not directed at children under 13. We do not knowingly collect personal data from children under 13.

8. Cookies

We use essential cookies for authentication (session management). We do not use third-party advertising cookies or trackers.

9. Changes to This Policy

We will notify you of material changes via email at least 30 days in advance.

10. Contact

Privacy questions? Email privacy@harkdog.com.